Support

My runs don't show up

Tred reads your running workouts from Apple Health. When no runs appear, Tred may not have access to your workouts:

• Open the Health app.
• Tap your profile picture, then Apps, then Tred.
• Turn on Workouts.

Then pull down on the overview in Tred to search again. Runs recorded with another app only show up when that app saves them to Apple Health.

A run is linked to the wrong shoe

New runs go to your default shoe. Tap the run in Tred and pick another shoe. When you add a shoe, choose the date you started wearing it: runs without a shoe from that date up to the start date of your next shoe are linked to it.

My shoes and goals don't appear on my other iPhone

Your shoes, goals, scores and notes sync through your own iCloud account. Make sure both devices use the same Apple Account and that iCloud is turned on for Tred in the Settings app, under [your name] → iCloud. Syncing can take a moment after opening the app.

A race isn't listed as a personal best

Tred counts a run for a distance when it is between 1% shorter and 5% longer than that distance, so a GPS watch that measured a race a little long still counts. Times are converted to the exact distance. Faster stretches within a longer run, such as the fastest 10K during a half marathon, are not counted yet.

Privacy

Tred never writes to Apple Health and has no accounts. You can turn off anonymous usage statistics in Tred under Profile → Privacy. Read the privacy policy for what Tred does with your data and how to delete it.